Terms of Service

Last updated October 13, 2026

These Terms of Service ("Terms") are an agreement between you and ReCal, LLC, doing business as ReCal MAX ("ReCal MAX", "we", "us"). They cover your use of the ReCal MAX website and estimate review service (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are accepting them for a body shop or other business, you confirm you have authority to bind that business, and "you" means that business.

1. What the Service does

ReCal MAX reads repair estimates you upload and lists operations, materials and procedures that may be missing, with suggested labor hours and price ranges. Its results are suggestions to review. They are not repair procedures, OEM position statements, engineering advice or legal advice.

• You are responsible for confirming every item against the vehicle, the OEM repair information, your estimating system and your own judgment before you add it to an estimate or bill for it.
• We do not guarantee that any insurer, customer or other payer will approve or pay for any item.
• Prices and hours are estimates based on the rates in your estimate and general industry information. Actual times, costs and requirements vary by vehicle and repair.
• Driver-assist information comes in part from the public NHTSA vehicle database and the options listed on your estimate, and may be incomplete or wrong.

2. Accounts

You must give accurate information when you sign up and keep your password private. You are responsible for everything done under your account. Tell us right away at support@recalmax.com if you think someone else has used it. You must be at least 18 to use the Service.

3. Free trial and payment

New shops can start a free trial of a monthly plan. The trial requires a payment card: when it ends, your card is charged for the plan you chose and the plan renews monthly unless you cancel before the trial ends. We may extend, shorten or end a trial at our discretion. You can also pay per VIN instead of choosing a plan. Prices are shown on the site before you are charged, and you agree to pay the fees for what you choose.

• Per VIN: you pay once to open the report for a new VIN. Checking the same VIN again for the same repair, such as for a supplement, is free. A vehicle that returns for a new repair (an estimate with a different loss date) counts as a new VIN.
• Monthly plans renew automatically each month until you cancel. A plan includes the number of new VINs it lists per billing month; unused VINs don't carry over, and new VINs beyond the allowance are charged per VIN. You can cancel any time under Billing, and the plan stays active until the end of the month you paid for.
• Payments are processed by Stripe. We may change prices with notice before your next billing month.
• Fees are not refundable except where the law requires.

4. Your estimates

• You keep ownership of the estimates you upload.
• You confirm you have the right to upload each estimate and to let us process it as described here and in our Privacy Policy.
• Please upload only repair estimates. Do not upload other documents containing personal information.
• You give us permission to process, store and display your estimates and reports to provide the Service to you. We may also use estimate data in de-identified form, with no shop or vehicle owner identified, to maintain and improve the Service.

5. Our property

The Service, including its software, checklists, rules, pricing logic, report format, name and logo, belongs to ReCal, LLC and is protected by law. You may use reports for your own business, including sharing them with your customers and insurers to support an estimate. You may not:

• copy, resell, sublicense or provide the Service to anyone outside your business;
• reverse engineer the Service or attempt to extract its rules or pricing logic;
• use the Service or its reports to build a competing product;
• scrape the Service, overload it, probe its security or get around access limits;
• upload anything unlawful or harmful, or anything that infringes another person's rights.

6. Other companies

CCC ONE and Mitchell are trademarks of their respective owners. ReCal MAX is not affiliated with or endorsed by CCC, Mitchell, NHTSA or any vehicle manufacturer. We are not responsible for third-party data, systems or websites.

7. Disclaimer

THE SERVICE AND ALL REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. We do not promise the Service will be uninterrupted, error-free or that it will find every missing item.

8. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, RECAL, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, OR FOR ANY REPAIR, VEHICLE OR INJURY CLAIM ARISING FROM WORK PERFORMED OR NOT PERFORMED. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR $100.

9. Indemnity

You agree to defend and hold harmless ReCal, LLC from claims arising out of your use of the Service, the estimates you upload, the repairs you perform or bill, or your breach of these Terms.

10. Ending your account

You may stop using the Service at any time and ask us to close your account at support@recalmax.com. We may suspend or end your access if you break these Terms or misuse the Service. Sections 4 through 11 survive after your account ends.

11. General

We may update these Terms. If a change is significant, we will tell you by email or on the site before it takes effect. Using the Service after that means you accept the new Terms. These Terms are governed by the laws of the state in which ReCal, LLC is organized, without regard to conflict-of-law rules. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms and the Privacy Policy are the whole agreement between you and us about the Service.

12. Contact

ReCal, LLC, doing business as ReCal MAX · support@recalmax.com